KBS understands the value of your privacy especially on the internet.
We want you to enjoy your shopping experience with us in the safe knowledge
that we take every precaution to ensure your privacy is maintained.
If you have any questions about the handling or protection of your personal
detail, or your rights under this Online Agreement or if you would like to
unsubscribe from marketing material then please contact us by post at Keyboard
Specialists Ltd, Reflex Business Park, Unit 15, Park Road, Willenhall, West Midlands, WV13 1AH, United
Kingdom or email us at sales@KeyboardSpecialists.co.uk.
In order to fulfil any orders placed with Keyboard Specialists Ltd we collect
the following details:
• Your name
• Company Name
• Credit/debit card statement address and delivery address
• Telephone number
• Email address - to contact you with regard the order or if you are subscribed
to our newsletter
• A session ID to uniquely identify you on our site
• An IP address to monitor site traffic and volume
We collect demographic and personal data:
• To process your orders
• For statistical purposes to improve the website and the products
• To notify you of products or special offers and price updates that
may be of interest
• To provide a quick and convenient service to you in the future
• To provide you with a better Internet experience
KBS does not disclose shopper information to third parties,
with the exception of Protx who handle our credit card transactions, and
reputable distribution institutions such as the Royal Mail and our partner courier companies (UPS, Business Post, Initial City
Link) who handle our order deliveries. Please rest assured that those companies
and individuals who have access to any such personal information are not
permitted to use this information for any other purposes and they are required
to process any such data in accordance with the Data Protection Act 1998.
Your personal details will remain private and confidential. All data collected
is for our internal use only. Any information you provide is only accessible
by you after you have entered your Username and Password.
We do not sell mailing lists to other companies, or divulge any of your
personal details to other companies or individuals.
How does Keyboard Specialists Ltd protect customer information?
When you place orders or access your account information, we offer the use
of a secure server. For credit card transactions, KBS adds
security by using Secure Sockets Layer (SSL) technology, with 128 bit encryption.
This means that the credit card information you send is encrypted by your computer,
and then decrypted again on our side, preventing others from accessing your
private information in between. So, when using an SSL capable browser, shopping
on the KBS web site is the safest kind of transaction possible
with a credit card.
Furthermore, as required by the UK Data Protection Legislation, we follow
strict security procedures in the storage and disclosure of information which
you have given us, to prevent unauthorised access. Our security procedures
mean that we may occasionally request proof of identity before we are able
to disclose sensitive information to you. For further information please
Communication with You
KBS have an anti-SPAM policy, we will NEVER send you any unsolicited
e-mail. If you choose to subscribe to our free newsletter, you will receive
one occasionally. Clear unsubscribe details are always shown on the newsletter.
We may from time to time, send you pertinent information on special offers,
giveaways or special discounts should you choose to subscribe to it.
If you choose not to receive our free newsletter, we will only contact you
to answer your queries and/or send you your order confirmation and to let
you know when your goods are despatched. We will not contact you anytime
We may from time to time post up surveys to measure your response to certain
new additions to the website. As a rule, you are never forced to fill in
these surveys. Furthermore, should you choose to fill in the surveys, you
can choose to remain anonymous.
What about Cookies?
Cookies are small pieces of information that are stored by your browser on
your computer's hard drive. Our cookies do not contain any personally identifying
information, but they do enable us to provide a unique session ID as a feature
which allows shopping, and to store items in your Shopping Basket between visits.
Most web browsers automatically accept cookies, but you can usually change
your browser to prevent that. Even without a cookie, you can still use most
of the features in our store, including placing items in your Shopping Basket
and purchasing them.
If you have used the KBS web site before for browsing or purchasing
products, it is possible that we may have information about you which is being
used to provide information to you regarding offers or events etc that you
may find useful. We will continue to provide you with such information unless
you request us not to.
If you are a new customer we will ask you whether or not you would like
to receive information on future offers, events, new products and related
activities which we believe could be useful for you. We assure you that we
will not inundate you with meaningless (junk) emails, but would like to keep
you up-to-date with what’s going on at KBS.
We do not sell, trade or rent your personal information to other companies
but from time to time we may want to share data with other reputable companies
who may have interesting offers and information for you.
We agree not to send you any marketing emails or pass your details over
to third parties unless you give us your permission to do so, or unless we
have it already.