Returning Goods

When returning goods, send an e-mail to or call us at 0203 474 0234 to obtain a Return Materials Authorisation (RMA) number. An RMA number must be issued before you can return or exchange your goods. When requesting an RMA number, the following information must be provided:

Order Number
Date Order Received
Reason for the Return
Contact Name
Company Name
Telephone Number
Email Address.

After receiving the RMA number, place the goods in its original packaging, record the RMA number on the address label (as well as on the packing slip), and send the package prepaid to:

Keyboard Specialists Ltd
Unit 3
Cable Street
United Kingdom
ATTN: RMA# __________

Please Note: Goods returned to KBS without an RMA number will be delayed in getting processed and are subject to a £20 admin charge.

Errors by Customer

KBS will only accept returns or exchanges due to customer error within 7 days after your delivery.

Please note that customised or made to order products cannot be returned unless faulty.

Any returns or exchanges due to customer error are subject to a restocking charge which is dependent on the type of goods being returned. These charges will be clearly stated once we have received your request for an RMA number. We are not responsible for refunding delivery charges for goods ordered in error.

Errors by Keyboard Specialists

We despatch a high volume of orders daily and mistakes although very rare, sometimes do happen. If for any reason we at KBS make an error, such as the wrong item sent out, please inform us immediately by phone or by email. We will send out replacement goods immediately and collect the goods sent in error at no extra cost.

Errors by Courier

On the despatch of your goods, you will be informed by email of when to expect them. Our couriers however move over a million parcels every week, and sometimes parcels get misplaced or lost. If you have any problems with your delivery please notify us immediately and we will attempt to resolve it to your satisfaction. We cannot however be held responsible for any loss or disappointment resulting from errors made by our courier.

Defective Goods.   

If the goods arrive to you defective or damaged, please send an e-mail to or call us at 0203 4740234 to obtain a Return Materials Authorisation (RMA) number.