When returning goods, send an e-mail to email@example.com or
call us at 0203 474 0234 to obtain a Return Materials Authorisation (RMA) number. An RMA number
must be issued before you can return or exchange your goods. When requesting
an RMA number, the following information must be provided:
Date Order Received
Reason for the Return
After receiving the RMA number, place the goods in its original
packaging, record the RMA number on the address label (as well as on
the packing slip), and send the package prepaid to:
Keyboard Specialists Ltd
ATTN: RMA# __________
Please Note: Goods returned to KBS without an RMA number
will be delayed in getting processed and are subject to a £20 admin charge.
Errors by Customer
KBS will only accept returns or exchanges due to customer error within 7 days after your delivery.
Please note that customised or made to order products cannot be returned unless faulty.
Any returns or exchanges due to customer error are subject to a restocking charge which is dependent on the type of goods being returned. These charges will be clearly stated once we have received your request for an RMA number. We are not responsible for refunding delivery charges for goods ordered in error.
Errors by Keyboard Specialists
despatch a high volume of orders daily and mistakes although very rare,
sometimes do happen. If for any reason we at KBS make
an error, such as the wrong item sent out, please inform us immediately
by phone or by email. We will send out replacement goods immediately
and collect the goods sent in error at no extra cost.
Errors by Courier
On the despatch of your goods, you will be informed by email of when to expect
them. Our couriers however move over a million parcels every week, and sometimes
parcels get misplaced or lost. If you have any problems with your delivery
please notify us immediately and we will attempt to resolve it to your satisfaction.
We cannot however be held responsible for any loss or disappointment resulting
from errors made by our courier.
If the goods arrive
to you defective or damaged, please send an e-mail to firstname.lastname@example.org
or call us at 0203 4740234 to obtain a Return Materials Authorisation (RMA) number.